Support

Ahoy, captain! If something went wrong or you have a question about Sea of Fruits, write to us at tomboffos@gmail.com.

To help us answer faster, please include:

your captain name;
your device model and system version (for example, iPhone 13, iOS 18);
the game version (shown on the Game's page in the App Store or Google Play);
what happened and, if possible, a screenshot.

We usually reply within 2–3 business days.

Frequently asked questions

How do I keep my progress when I change phones?

Open Settings and sign in with Game Center (iPhone, iPad) or Google Play Games (Android), then tap Save to cloud. On the new device, sign in to the same account and your progress will load. You can also use Copy save code and Load from clipboard to move a save manually.

I bought something but did not receive it

First make sure you are connected to the internet and restart the Game — the store re-sends unfinished purchases on the next launch. You can also tap Settings → Restore purchases. If that does not help, write to us with your captain name, the item and the date of purchase (a screenshot of the store receipt helps).

How do I get a refund?

Payments are processed by Apple or Google, and refunds are handled by them. On iPhone use reportaproblem.apple.com; on Android, open your order history in Google Play.

My magic fruit disappeared

Every fruit is unique in the online world, and a captain can hold only one. If you take a new fruit from a chest, your old one returns to the sea for another captain to find. A fruit also returns to the world if its owner does not play for 7 days.

My ship was sunk while I was on an island

Your ship is repaired in place in about 15 minutes, and you will get a notification when it is ready. You can also skip the repair for doubloons.

How do I turn off notifications or data sharing?

Open Settings in the Game and switch Notifications or Data sharing off. Notifications can also be turned off in your device settings.

Someone is being rude in chat

Open the Crew screen, go to the Players tab, find the player and tap Report — our moderation reviews reports, and players who break the rules can be muted, renamed or banned. You can also tap Hide chat so you no longer see their messages.

How do I delete my account?

In the Game, open Settings → Delete account — your account, cloud save and online data are deleted from our server immediately. If you can no longer open the Game, write to tomboffos@gmail.com with your captain name and whether you use Game Center or Google Play Games. We will delete your account and all its online data within 30 days. See our Privacy Policy for details.